Documentation 19.0

After-Sales & Service

Log a service request

1 min read Updated 2026-08-13 WindoorERP 19.0

What this does

Opens a service case against the original order and position, so the technician arrives knowing exactly what was installed and when.

Before you start

  • Identify the customer and, if possible, the building or order.

Steps

  1. 01
    Create a service request and link the customer.
  2. 02
    Pick the installed position from the building's service history — the fault attaches to a real window, not a phone description.
  3. 03
    Describe the fault and attach the customer's photos.
  4. 04
    Schedule the visit; parts needed reserve from stock.

Common mistakes

  • Logging repeat visits as new cases — link them to the same position, so a repeating fault is escalated instead of re-repaired.

Continue learning

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